Placing an Order

Q: How can I place an order?
A: Select a category from the drop-down menu, browse for an item you like, and select it. You will be redirected to the product page, where you can choose a color, size, and add any special requirements if needed.

Payments

Q: Can I pay with my Credit Card?
A: Yes, we accept all major credit and debit cards, including but not limited to Visa and MasterCard.

Q: Which payment options are available?
A: You can pay with all major credit and debit cards.

Q: Is my payment secure?
A: Absolutely! We adhere to the highest industry standards to secure our website and payment process. Madepromdress.com is fully PCI-compliant and certified for payment processing. All the information you provide is encrypted using Secure Socket Layer (SSL) technology.

Order Modifications and Cancellations

Q: I would like to cancel my order.
A: Please review our Refund Policy or Return Policy for more details.

Q: Can I order by calling the service number?
A: Unfortunately, we cannot currently process orders over the phone. However, we are working hard to introduce this feature. In the meantime, you can use your smartphone to place an order.

Special Requirements

Q: What are special requirements?
A: Special requirements refer to alterations or customizations you may want for a product. For example, if a dress is strapless but you would like to add straps, you can specify this in the special requirements field. Alterations are available for all dresses to a certain extent.

Vouchers and Discount Codes

Q: Where can I redeem my voucher or discount code?
A: You can enter the code during checkout, and it will be applied to the entire shopping cart.

Q: How many times can I use the discount code?
A: Discount codes can be used once per purchase, as long as the promotion is active.

Q: I signed up for your newsletter. Where is my code?
A: To receive your code, you must activate your newsletter subscription. Check your email inbox, and after clicking the activation link, the code will be displayed.

Sizing

Q: How can I find my size?
A: Each product page includes a detailed size chart. Measure yourself and choose a dress size based on your measurements. Keep in mind that dress sizes may differ from standard casual wear sizes.

Q: How do I measure myself?
A: Use the following measurements:

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around your natural waistline.
• Hips: Measure around the fullest part of your hips.

Wear fitted clothing while measuring, and if the dress includes a built-in bra, measure without wearing a bra. Refer to the "How to Measure" guide for more details.

Q: My body measurements don’t match a specific size!
A: You can select the "custom measurements" option and enter your measurements in the order details instead of choosing a predefined size.

Q: Are the sizes, such as UK 10, standard UK sizes?
A: Dress sizes in the UK and EU are not standardized. Most manufacturers use their own size charts, so please refer to our size chart for accurate sizing.

Shipping

Q: Which shipping options are available?
A: We offer both standard and expedited shipping options.

Q: How long is the delivery time?
A: Please refer to our Shipping Policy for detailed delivery timelines.

Q: Can I change the delivery address after placing the order?
A: Yes, you can contact customer service at madepromdress@gmail.com to request a change. However, once the order has been shipped, the delivery address cannot be updated.

, but note that we can't change the delivery address after the shipping was already processed.

Contact information
Email: madepromdress@gmail.com
Phone: +86 13721102719
Company: Hefei Baohe District Miaoa E-commerce Firm
Address: Room 2102, Building 11, Gao Tie Hua Yuan, Longchuan Road, Baohe District, Hefei, Anhui, 230051