FAQs
Placing an Order
Q: How can I place an order?
A: Select a category from the drop-down menu, browse for an item you like, and select it. You will be redirected to the product page, where you can choose a color, size, and add any special requirements if needed.
Payments
Q: Which payment options are available?
A: We Accept Secure and Convenient Payment Methods
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PayPal
A trusted online payment platform, PayPal ensures secure transactions and a worry‐free shopping experience. When you select PayPal at checkout, you’ll be redirected to a secure PayPal page where you can confirm your payment by logging in with your credentials. -
Credit Cards via Shopify Payments
We accept major credit cards such as Visa, MasterCard, and American Express. Simply provide your card number, name as it appears on the card, expiration date (MM/YY), and security code (3 digits on the back—or 4 digits for American Express). Your bank will securely authenticate your purchase during the payment process. - Apple Pay
- Google Pay
Experience a fast, secure, and hassle‐free checkout with any of these payment options.
Q: Is my payment secure?
A: Your payment is completely secure. We use industry-leading security measures—including encryption and authentication—to protect your financial information. When you shop with us using PayPal, Shopify Payments (credit cards), Apple Pay, or Google Pay, each transaction is processed via secure, verified platforms so you can shop with confidence.
Order Modifications and Cancellations
Q: I would like to cancel my order.
A: Please review our Refund and Return Policy for more details.
Special Requirements
Q: What are special requirements?
A: Special requirements refer to alterations or customizations you may want for a product. For example, if a dress is strapless but you would like to add straps, you can specify this in the special requirements field. Alterations are available for all dresses to a certain extent.
Vouchers and Discount Codes
Q: Where can I redeem my voucher or discount code?
A: You can enter the code during checkout, and it will be applied to the entire shopping cart.
Q: How many times can I use the discount code?
A: Discount codes can be used once per purchase, as long as the promotion is active.
Sizing
Q: How can I find my size?
A: Each product page includes a detailed size chart. Measure yourself and choose a dress size based on your measurements. Keep in mind that dress sizes may differ from standard casual wear sizes.
Q: How do I measure myself?
A: Use the following measurements:
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around your natural waistline.
- Hips: Measure around the fullest part of your hips.
Wear fitted clothing while measuring, and if the dress includes a built-in bra, measure without wearing a bra. Refer to the "How to Measure" guide for more details.
Q: My body measurements don’t match a specific size!
A: You can select the "custom measurements" option and enter your measurements in the order details instead of choosing a predefined size.
Q: Are the sizes, such as UK 10, standard UK sizes?
A: Dress sizes in the UK and EU are not standardized. Most manufacturers use their own size charts, so please refer to our size chart for accurate sizing.
Shipping
Q: Which shipping options are available?
A: We offer both standard and expedited shipping options.
Q: How long is the delivery time?
A: Please refer to our Shipping Policy for detailed delivery timelines.
Q: Can I change the delivery address after placing the order?
A: Yes, you can contact customer service at madepromdress@gmail.com to request a change. However, once the order has been shipped, the delivery address cannot be updated.
Contact information
Email: madepromdress@gmail.com
Phone: +86 13721102719
Company: Hefei Baohe District Miaoa E-commerce Firm
Address: Room 2102, Building 11, Gao Tie Hua Yuan, Longchuan Road, Baohe District, Hefei, Anhui, 230051