Shipping Policy

Shipping

We currently ship to the United States, Canada, the United Kingdom, and Australia. 
At this time, we do not offer shipping to other countries.
We do not ship to APO/FPO/DPO address.

What kind of shipping methods do you offer?

We offer standard shipping and expedited shipping.

Total Delivery Time = Processing Time + Shipping Time Processing Time Shipping Time Total Delivery Time Cost
Standard Shipping 7-10 Days 7-10 Days 14-20 Days 25 USD
Expedited Shipping 3-7 Days 4-7 Days 7-14 Days 35 USD

*** Note: All days indicated in this table are business days (Monday to Friday, excluding public holidays).

Processing Schedule

Order Cutoff Time: 12:00 PM (GMT+8)
Business Days: Monday to Friday

    Orders Received Before 12:00 PM (GMT+8):

    • Processed on the same day.

    Orders Received After 12:00 PM (GMT+8):

    • Processed on the next business day.

    Note: Orders placed on weekends or public holidays will be processed on the next available business day.


    Once your order is placed, you will receive a confirmation email to let you know we have received your order.

    Carriers

    We use trusted carriers such as USPS, FedEx SmartPost, FedEx Ground, FedEx Air, and DHL to ship orders. You will receive a shipping confirmation email with the carrier details and the estimated delivery date.

    Order Tracking

    After your order has been shipped, you will receive an email with tracking information within 48 hours. For any shipping inquiries, please contact our customer service team at madepromdress@gmail.com.

    Order Changes or Cancellations

    For order modifications or cancellations, please review our Refund Policy or Return Policy.

    Damaged Products

    If you receive a damaged or incorrect item, please email us at madepromdress@gmail.com. We will work with you to arrange a return, replacement, or refund. Be sure to include your order number.

    Missing Orders

    If you haven’t received your order or tracking number, please contact us at madepromdress@gmail.com for assistance.

    Customs, Taxes, and Duties

    All customs fees, VAT, and other taxes are covered by Madepromdress.com.

    Delayed, Lost, or Stolen Packages

    We strive to deliver packages on time through our reliable carrier partnerships. However, delays caused by weather, incorrect address information, or carrier issues are beyond our control.

    Lost Packages:

    • If a package is lost or cannot confirm delivery with tracking, we will arrange a reshipment.

    Confirmed Delivered Packages:

    • If tracking shows confirmed delivery, an investigation will be initiated. Refunds will only be processed after the issue is resolved.

    Stolen Packages:

    • We are not responsible for stolen packages.

    If your package is marked as delivered but you did not receive it, contact us at madepromdress@gmail.com immediately. We will coordinate with the carrier to investigate, which may take up to 5 business days. If the parcel is deemed lost, we will process a refund or replacement.

    Contact information
    Email: madepromdress@gmail.com
    Phone: +86 13721102719
    Company: Hefei Baohe District Miaoa E-commerce Firm
    Address: Room 2102, Building 11, Gao Tie Hua Yuan, Longchuan Road, Baohe District, Hefei, Anhui, 230051