Global Shipping

We support worldwide shipping. If you live in a remote area, your parcel may be handed over to a local courier service. This will appear on your tracking information as a delivery event, and the order should reach you within 24 hours.

What kind of shipping methods do you offer?

We offer standard shipping and expedited shipping.

Once your order is placed, you will receive a confirmation email to let you know we have received your order.

Carriers

We use trusted carriers such as USPS, FedEx SmartPost, FedEx Ground, FedEx Air, and DHL to ship orders. You will receive a shipping confirmation email with the carrier details and the estimated delivery date.

Order Tracking

After your order has been shipped, you will receive an email with tracking information within 48 hours. For any shipping inquiries, please contact our customer service team at madepromdress@gmail.com.

Order Changes or Cancellations

For order modifications or cancellations, please review our Refund Policy or Return Policy.

Damaged Products

If you receive a damaged or incorrect item, please email us at madepromdress@gmail.com. We will work with you to arrange a return, replacement, or refund. Be sure to include your order number.

Missing Orders

If you haven’t received your order or tracking number, please contact us at madepromdress@gmail.com for assistance.

Customs, Taxes, and Duties

All customs fees, VAT, and other taxes are covered by Madepromdress.com.

Delayed, Lost, or Stolen Packages

We strive to deliver packages on time through our reliable carrier partnerships. However, delays caused by weather, incorrect address information, or carrier issues are beyond our control.

• Lost Packages:
  If a package is lost or cannot confirm delivery with tracking, we will arrange a reshipment.

• Confirmed Delivered Packages:
  If tracking shows confirmed delivery, an investigation will be initiated. Refunds will only be processed after the issue is resolved.

• Stolen Packages:
  We are not responsible for stolen packages.

If your package is marked as delivered but you did not receive it, contact us at madepromdress@gmail.com immediately. We will coordinate with the carrier to investigate, which may take up to 5 business days. If the parcel is deemed lost, we will process a refund or replacement.

Contact information
Email: madepromdress@gmail.com
Phone: +86 13721102719
Company: Hefei Baohe District Miaoa E-commerce Firm
Address: Room 2102, Building 11, Gao Tie Hua Yuan, Longchuan Road, Baohe District, Hefei, Anhui, 230051